Returns & Refund

We operate a 14 day return Policy.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@enhz.co.uk or use the contact us form provided.

If your return is accepted, we’ll send you a returns form, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that you will pay for the postage yourself.

We will aim to action your return or exchange within 3 to 5 working days of enhz receiving your returned item.

You can always contact us for any return questions at info@enhz.co.uk. or use the the contact us form.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.